/* =====================================================================
   Portal do cliente — tema v2 (osTicket 1.17)
   Base: design system gerado com a skill ui-ux-pro-max
   ("Minimalism & Swiss Style", cores da logo Softclic: azul #0a6cfa e azul-marinho #011d50, Plus Jakarta Sans).
   Cores só nas variáveis de :root. Outra marca: css/marca.css redefine as variáveis.
   Carregado DEPOIS de assets/default/css/theme.css. Só sobrescreve estilo;
   nenhuma funcionalidade do osTicket é alterada.
   ===================================================================== */
:root {
  /* paleta (tokens semânticos) */
  --color-primary: #0a60e6;          /* teal-700: texto branco = 5.5:1 */
  --color-primary-hover: #084fc0;
  --color-primary-soft: #dbe9ff;
  --color-ring: #0a6cfa;
  --color-ring-soft: rgba(10, 108, 250, .18);
  --color-hero: #011d50;               /* fundo do topo da página inicial */
  --color-hero-text: #ffffff;          /* título sobre o topo */
  --color-hero-eyebrow: #b9d4ff;
  --color-hero-text-soft: #dbe9ff;     /* texto secundário sobre o topo */
  --color-hero-card-border: transparent;
  --color-hero-focus: #ffffff;
  --color-on-primary-soft: #e4e9f4;    /* texto secundário sobre o botão principal */
  --shadow-hero: rgba(1, 29, 80, .25);
  --shadow-hero-hover: rgba(1, 29, 80, .35);
  --color-accent: #011d50;           /* CTA / atenção (laranja quente) */
  --color-accent-hover: #011d50;
  --color-accent-soft: #e4e9f4;
  --color-background: #f4f7fc;
  --color-card: #ffffff;
  --color-foreground: #0b0b17;
  --color-heading: #011d50;
  --color-muted: #edf1f8;
  --color-muted-foreground: #475569;
  --color-border: #dbe3f0;
  --color-border-strong: #b5c4dd;
  --color-destructive: #dc2626;
  --color-destructive-soft: #fef2f2;
  --color-success: #15803d;
  --color-success-soft: #ecfdf5;
  --color-warning: #b45309;
  --color-warning-soft: #fffbeb;

  /* espaçamento (densidade padrão) */
  --space-1: 4px; --space-2: 8px; --space-3: 12px; --space-4: 16px;
  --space-5: 20px; --space-6: 24px; --space-8: 32px; --space-10: 40px; --space-12: 48px;

  --radius: 12px;
  --radius-sm: 8px;
  --radius-pill: 999px;
  --shadow-sm: 0 1px 2px rgba(15, 23, 42, .06);
  --shadow: 0 1px 3px rgba(15, 23, 42, .08), 0 4px 16px rgba(15, 23, 42, .05);
  --font: "Plus Jakarta Sans", "Segoe UI", system-ui, -apple-system, Roboto, Helvetica, Arial, sans-serif;
  --ease: cubic-bezier(.2, .7, .3, 1);
  --dur: 200ms;
  --control-h: 44px;                 /* alvo de toque mínimo */
}

/* ---------- Base ---------- */
html { overflow-y: auto; scroll-padding-top: 88px; scroll-behavior: smooth; }
* { box-sizing: border-box; }
body, input, select, textarea, button { font-family: var(--font); color: var(--color-foreground); }
body {
  margin: 0;
  /* rodapé no fim da tela quando a página é curta (o #footer fica fora do #container) */
  display: flex; flex-direction: column; min-height: 100vh;
  background: var(--color-background);
  font-size: 16px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}
a, .link { color: var(--color-primary); text-decoration: underline; text-decoration-color: transparent; text-underline-offset: 3px; transition: color var(--dur) var(--ease), text-decoration-color var(--dur) var(--ease); }
a:hover, .link:hover { border-bottom: none; margin-bottom: 1px; color: var(--color-primary-hover); text-decoration-color: currentColor; cursor: pointer; }
h1 { color: var(--color-heading); font-size: 28px; line-height: 1.25; font-weight: 700; letter-spacing: -.01em; margin: 0 0 var(--space-2); text-wrap: balance; }
h1 small { font-size: 16px; color: var(--color-muted-foreground); font-weight: 500; }
h2, .subject { font-size: 20px; font-weight: 700; color: var(--color-heading); }
h3 { font-size: 17px; font-weight: 700; color: var(--color-heading); }
p { margin: 0 0 var(--space-4); }
hr { border: 0; border-top: 1px solid var(--color-border); margin: var(--space-6) 0; }
small, .faded { color: var(--color-muted-foreground); }
em { color: var(--color-muted-foreground); font-style: normal; }
img { max-width: 100%; height: auto; }

/* Foco visível em todo controle interativo (teclado) */
:focus { outline: none; }
:focus-visible, a:focus-visible, button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, [tabindex]:focus-visible {
  outline: 2px solid var(--color-ring);
  outline-offset: 2px;
  border-radius: var(--radius-sm);
}

/* Acessibilidade: leitura de tela / pular conteúdo */
.sr-only { position: absolute !important; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0; }
.skip-link { position: absolute; top: -100px; left: var(--space-4); z-index: 2000; background: var(--color-primary); color: #fff; padding: var(--space-3) var(--space-4); border-radius: var(--radius-sm); font-weight: 600; text-decoration: none; }
.skip-link:focus { top: var(--space-4); outline-offset: 0; }

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition-duration: 0ms !important; scroll-behavior: auto !important; }
}

/* ---------- Estrutura ---------- */
#container { width: auto; max-width: none; margin: 0; background: transparent; box-shadow: none; flex: 1 0 auto; display: flex; flex-direction: column; }

#header { height: auto; padding: 0 var(--space-6); background: var(--color-card); border-bottom: 1px solid var(--color-border); position: sticky; top: 0; z-index: 100; }
.header-inner { max-width: 1040px; margin: 0 auto; min-height: 68px; display: flex; flex-wrap: wrap; align-items: center; gap: 0 var(--space-6); }
#header #logo { height: auto; display: inline-flex; align-items: center; padding: var(--space-2) 0; border-radius: var(--radius-sm); }
#header #logo:hover { margin-bottom: 1px; }
#header #logo img { max-height: 40px; max-width: 220px; }
#header .valign-helper { display: none; }

#nav { margin: 0; padding: 0; height: auto; background: none; border: 0; box-shadow: none; display: flex; gap: var(--space-1); flex: 0 0 auto; white-space: nowrap; scrollbar-width: none; }
#nav::-webkit-scrollbar { display: none; }
#nav li { display: block; list-style: none; }
#nav li a, .rtl #nav li a {
  display: inline-flex; align-items: center; min-height: var(--control-h); height: auto; line-height: 1.2;
  padding: 0 var(--space-4); margin: 0; border-radius: var(--radius-sm); background: none;
  color: var(--color-muted-foreground); font-weight: 600; font-size: 15px; text-decoration: none;
  transition: background-color var(--dur) var(--ease), color var(--dur) var(--ease);
}
#nav li a:hover { background: var(--color-muted); color: var(--color-foreground); margin-bottom: 0; text-decoration: none; }
#nav li a.active { background: var(--color-primary-soft); color: var(--color-primary-hover); }
#nav li a.home, #nav li a.kb, #nav li a.new, #nav li a.status, #nav li a.tickets { background-image: none; padding-left: var(--space-4); }

#user-menu { margin-left: auto; display: flex; align-items: center; gap: var(--space-3); font-size: 14px; color: var(--color-muted-foreground); white-space: nowrap; }
#user-menu p { margin: 0; padding: 0; width: auto; }
#user-menu p:empty { display: none; }
#user-menu a { color: var(--color-foreground); font-weight: 600; display: inline-flex; align-items: center; min-height: 36px; padding: 0 var(--space-2); border-radius: var(--radius-sm); }
#user-menu a:hover { background: var(--color-muted); margin-bottom: 1px; text-decoration: none; }
#user-menu .flag { display: inline-block; vertical-align: middle; }
/* botão "Entrar" (visitante) */
#user-menu a.botao-entrar { padding: 0 var(--space-4); background: var(--color-primary); color: #fff; border-radius: var(--radius-sm); box-shadow: var(--shadow-sm); }
#user-menu a.botao-entrar:hover { background: var(--color-primary-hover); color: #fff; }
#user-menu a.botao-entrar:focus-visible { outline: 2px solid var(--color-ring); outline-offset: 2px; }

#content {
  flex: 0 0 auto; width: 100%; max-width: 1040px; margin: var(--space-8) auto 0;   /* cartão do tamanho do conteúdo */
  padding: var(--space-10) var(--space-10) var(--space-12);
  background: var(--color-card); border: 1px solid var(--color-border); border-radius: var(--radius); box-shadow: var(--shadow); min-height: 0;
}

#footer { max-width: 1040px; width: 100%; margin: 0 auto; padding: var(--space-6) var(--space-10) var(--space-8); text-align: left; color: var(--color-muted-foreground); font-size: 13px; display: flex; justify-content: space-between; align-items: center; gap: var(--space-4); flex-wrap: wrap; }
#footer p { margin: 0; }
#footer a { color: var(--color-muted-foreground); font-size: 13px; }

/* ---------- Avisos e mensagens ---------- */
#msg_notice, #msg_warning, #msg_error, #msg_info, .warning-banner, .notice_bar, .warning_bar, .error_bar {
  height: auto; line-height: 1.5; padding: var(--space-3) var(--space-4) var(--space-3) 44px; margin: 0 0 var(--space-6);
  border-radius: var(--radius-sm); border: 1px solid; font-weight: 500; position: relative;
  background-repeat: no-repeat; background-position: 14px 14px; background-size: 20px 20px;
}
#msg_notice, .notice_bar { background-color: var(--color-success-soft); border-color: #a7f3d0; color: #065f46;
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23065f46' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><circle cx='12' cy='12' r='10'/><path d='m9 12 2 2 4-4'/></svg>"); }
#msg_warning, .warning-banner, .warning_bar { background-color: var(--color-warning-soft); border-color: #fde68a; color: #92400e;
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2392400e' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><path d='m21.73 18-8-14a2 2 0 0 0-3.48 0l-8 14A2 2 0 0 0 4 21h16a2 2 0 0 0 1.73-3Z'/><path d='M12 9v4'/><path d='M12 17h.01'/></svg>"); }
#msg_error, .error_bar { background-color: var(--color-destructive-soft); border-color: #fecaca; color: #991b1b;
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23991b1b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><circle cx='12' cy='12' r='10'/><path d='m15 9-6 6'/><path d='m9 9 6 6'/></svg>"); }
#msg_info { background-color: var(--color-primary-soft); border-color: #b9d4ff; color: var(--color-primary-hover); padding-left: var(--space-4); }
#msg_info i.icon-compass { display: none; }
.notice_bar, .warning_bar, .error_bar { border-radius: 0; margin: 0; text-align: center; padding-left: var(--space-4); background-image: none; }
.error { color: var(--color-destructive); }
div.error, font.error, span.error { font-size: 14px; font-weight: 500; }
div.error:not(:empty) { margin-top: var(--space-1); }
div.error:not(:empty)::before { content: "⚠ "; }
.error input, .error select, .error textarea { border-color: var(--color-destructive) !important; }
.warning { background: var(--color-warning-soft); font-style: normal; }

/* ---------- Botões ---------- */
.button, .button:visited, .green.button, .green.button:visited, .blue.button, .blue.button:visited,
input[type="submit"], input[type="button"], input[type="reset"], button, .action-button, .btn {
  display: inline-flex; align-items: center; justify-content: center; gap: var(--space-2);
  min-height: var(--control-h); height: auto; padding: 0 var(--space-5);
  border-radius: var(--radius-sm); border: 1px solid var(--color-primary);
  background: var(--color-primary); color: #fff;
  font-family: var(--font); font-size: 15px; font-weight: 600; line-height: 1.2;
  text-shadow: none; box-shadow: var(--shadow-sm); cursor: pointer; text-decoration: none; max-width: none;
  transition: background-color var(--dur) var(--ease), border-color var(--dur) var(--ease), color var(--dur) var(--ease), transform var(--dur) var(--ease);
}
.button:hover, .green.button:hover, .blue.button:hover, input[type="submit"]:hover, button:hover, .btn:hover { background: var(--color-primary-hover); border-color: var(--color-primary-hover); color: #fff; text-decoration: none; margin-bottom: 1px; }
.button:active, input[type="submit"]:active, button:active { top: 0; transform: translateY(1px); box-shadow: none; }
/* secundário */
.green.button, .green.button:visited, input[type="reset"], input[type="button"], .action-button {
  background: var(--color-card); color: var(--color-primary-hover); border-color: var(--color-border-strong);
}
.green.button:hover, input[type="reset"]:hover, input[type="button"]:hover, .action-button:hover { background: var(--color-primary-soft); color: var(--color-primary-hover); border-color: var(--color-border-strong); }
.action-button { min-height: 40px; padding: 0 var(--space-4); font-size: 14px; }
.action-button a { color: inherit; }
/* terciário (cancelar) */
input[type="button"][name="cancel"], input[type="button"][value="Cancelar"], input[type="button"][value="Cancel"] { background: transparent; border-color: transparent; box-shadow: none; color: var(--color-muted-foreground); }
input[type="button"][name="cancel"]:hover, input[type="button"][value="Cancelar"]:hover, input[type="button"][value="Cancel"]:hover { background: var(--color-muted); color: var(--color-foreground); }
p.buttons, form > p[style*="center"], #reply > p[style*="center"] { display: flex; flex-wrap: wrap; gap: var(--space-3); justify-content: flex-start !important; text-align: left !important; margin: var(--space-6) 0 0; }
input[disabled], button[disabled] { opacity: .55; cursor: not-allowed; }

/* ---------- Formulários ---------- */
label { font-weight: 600; color: var(--color-foreground); cursor: pointer; }
label.required, span.required { font-weight: 700; }
label > span.required .error, label .error { font-weight: 700; }
label em, #ticketForm em { color: var(--color-muted-foreground); font-size: 14px; font-weight: 400; margin-top: 2px; }
input[type="text"], input[type="email"], input[type="password"], input[type="tel"], input[type="number"], input[type="search"], input[type="url"], select, textarea {
  width: 100%; max-width: 560px;
  min-height: var(--control-h); font-size: 16px; padding: 10px 14px;
  border: 1px solid var(--color-border-strong); border-radius: var(--radius-sm);
  background: var(--color-card); color: var(--color-foreground);
  transition: border-color var(--dur) var(--ease), box-shadow var(--dur) var(--ease);
}
textarea { min-height: 140px; line-height: 1.5; }
input[size="5"], input[name$="-ext"] { width: 110px; min-width: 0; }
select { padding-right: 40px; appearance: none; -webkit-appearance: none;
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%23475569' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'><polyline points='6 9 12 15 18 9'/></svg>");
  background-repeat: no-repeat; background-position: right 14px center; cursor: pointer; }
input:focus, select:focus, textarea:focus { border-color: var(--color-ring); box-shadow: 0 0 0 4px var(--color-ring-soft); outline: none; }
input::placeholder, textarea::placeholder { color: #94a3b8; }
input[type="checkbox"], input[type="radio"] { accent-color: var(--color-primary); width: 18px; height: 18px; vertical-align: middle; margin-right: var(--space-2); }
input[type="file"] { font-size: 14px; }
.redactor-box { border: 1px solid var(--color-border-strong) !important; border-radius: var(--radius-sm); overflow: hidden; max-width: 760px; }
.redactor-box textarea, .redactor-editor { border: 0; }
.redactor-toolbar { background: #f8fafc !important; border-bottom: 1px solid var(--color-border) !important; box-shadow: none !important; }
.redactor-editor { min-height: 180px; font-size: 16px; padding: var(--space-4) !important; }
.filedrop, .dropzone, #uploads, .dropzone.filedrop { border: 1px dashed var(--color-border-strong) !important; border-radius: var(--radius-sm); background: #f8fafc !important; padding: var(--space-3) var(--space-4) !important; color: var(--color-muted-foreground); margin-top: var(--space-2); }

/* Formulário de abertura de chamado */
#ticketForm > table { border-collapse: separate; border-spacing: 0; width: 100%; }
#ticketForm > table td { padding: var(--space-2) 0; vertical-align: middle; }
#ticketForm > table td[style*="padding-top"] { padding-top: var(--space-4) !important; }
#ticketForm hr { margin: var(--space-6) 0 0; }
#ticketForm tbody:first-child tr:first-child hr { display: none; }
.form-header { margin: var(--space-4) 0 var(--space-2) !important; }
.form-header h3, .form-header b { font-size: 17px; font-weight: 700; color: var(--color-heading); display: block; margin: 0; }
.form-header div { color: var(--color-muted-foreground); font-size: 14px; }
#ticketForm label { display: block; }
#ticketForm label > span { display: inline-block; margin-bottom: 4px; }
#ticketForm label > br { display: none; }
#ticketForm label em { display: block !important; }
#ticketForm input[type="tel"] { max-width: 240px; width: 240px; }
#ticketForm label:has(input[type="tel"]) { white-space: nowrap; }
#ticketForm #topicId + font.error { display: inline-block; margin-left: var(--space-2); }
.form-hint { color: var(--color-muted-foreground); font-size: 14px; margin: var(--space-2) 0 0; max-width: 560px; }
#ticketForm .captchaRow td { padding: var(--space-3) 0; }
#ticketForm .captchaRow .captcha img { border-radius: var(--radius-sm); border: 1px solid var(--color-border); }
#ticketForm > hr { margin: var(--space-6) 0; }

/* Caixas de login / status / recuperação de senha */
#clientLogin { border: 0; background: none; box-shadow: none; padding: 0; margin-top: var(--space-4); display: block; }
#clientLogin > div[style*="table-row"] { display: flex !important; flex-wrap: wrap; gap: var(--space-6); align-items: stretch; }
#clientLogin > div[style*="table-row"] > div { display: block !important; }
#clientLogin .login-box { width: 100%; max-width: 420px; flex: 1 1 320px; box-shadow: none; background: var(--color-card); border: 1px solid var(--color-border); border-radius: var(--radius); padding: var(--space-6); }
#clientLogin .login-box > div { margin-bottom: var(--space-4); }
#clientLogin .login-box > div:empty, #clientLogin .login-box strong:empty { display: none; }
#clientLogin .login-box strong:not(:empty) { display: block; color: var(--color-destructive); margin-bottom: var(--space-3); }
#clientLogin label { display: block; margin-bottom: var(--space-1); }
#clientLogin input[type="text"], #clientLogin input[type="password"], #clientLogin #ticketno, #clientLogin #email, #clientLogin #username { width: 100%; max-width: none; padding: 10px 14px; border-radius: var(--radius-sm); margin: var(--space-1) 0 0; }
#clientLogin input[type="submit"], #clientLogin .btn { width: 100%; min-height: var(--control-h); padding: 0 var(--space-5); border-radius: var(--radius-sm); background: var(--color-primary); border-color: var(--color-primary); color: #fff; }
#clientLogin input[type="submit"]:hover { background: var(--color-primary-hover); }
#clientLogin p { margin: var(--space-2) 0 0; }
#clientLogin p a { display: inline-block; margin-top: var(--space-3); }
#clientLogin .instructions, #clientLogin > div[style*="table-row"] > div:last-child { padding: var(--space-6) !important; background: var(--color-background); border: 1px solid var(--color-border); border-radius: var(--radius); flex: 1 1 260px; line-height: 1.7; }
#clientLogin .instructions b, #clientLogin > div[style*="table-row"] > div:last-child b { color: var(--color-heading); }
#clientLogin > div[style*="table-row"] > div:last-child > div { margin-bottom: var(--space-2); }
#clientLogin + br { display: none; }
#clientLogin + br + p { margin-top: var(--space-6); color: var(--color-muted-foreground); }
img.sign-in-image { display: none; }
#clientLogin div[style*="width:50%"] { width: 100% !important; max-width: 420px; display: block !important; }

/* Perfil / cadastro (tabelas .padded) */
table.padded { width: 100%; border-collapse: separate; border-spacing: 0; }
table.padded td { padding: var(--space-2) 0; vertical-align: middle; }
table.padded td[width="180"] { width: 220px; color: var(--color-muted-foreground); font-weight: 600; }
table.padded h3 { margin: var(--space-6) 0 var(--space-2); }
table.padded hr { margin: var(--space-4) 0 0; }
table.padded input[type="password"] { max-width: 360px; }

/* ---------- Página inicial ---------- */
#landing_page { display: flex; flex-wrap: wrap; gap: var(--space-8); align-items: flex-start; }
#landing_page .main-content { flex: 1 1 420px; width: auto; max-width: none; order: 1; }
#landing_page .main-content h1 { font-size: 32px; }
#landing_page .main-content p { color: var(--color-muted-foreground); font-size: 17px; line-height: 1.7; max-width: 60ch; }
#landing_page .sidebar { order: 2; flex: 0 0 340px; width: 340px; float: none; padding: 0; }
#landing_page .clear { display: none; }
#landing_page .sidebar .content:empty { display: none; }
#landing_page .sidebar .content section { margin-top: var(--space-6); }
.sidebar section .header { font-weight: 700; color: var(--color-heading); margin-bottom: var(--space-2); }
.sidebar section div a { display: block; padding: var(--space-2) 0; }
.front-page-button, #landing_page .front-page-button { display: grid; gap: var(--space-3); width: auto; max-width: none; height: auto; padding: 0; margin: 0; background: none; }
.front-page-button p { margin: 0; }
.cta-card {
  display: flex !important; align-items: center; gap: var(--space-4);
  padding: var(--space-5) var(--space-5); min-height: 88px;
  border-radius: var(--radius); border: 1px solid var(--color-border);
  background: var(--color-card); color: var(--color-foreground);
  text-decoration: none; box-shadow: var(--shadow-sm); text-align: left; max-width: none;
  transition: border-color var(--dur) var(--ease), box-shadow var(--dur) var(--ease), transform var(--dur) var(--ease), background-color var(--dur) var(--ease);
}
.cta-card:hover { border-color: var(--color-border-strong); box-shadow: var(--shadow); transform: translateY(-1px); background: var(--color-card); color: var(--color-foreground); margin-bottom: 1px; }
.cta-card .cta-icon { flex: 0 0 48px; width: 48px; height: 48px; border-radius: var(--radius-sm); display: inline-flex; align-items: center; justify-content: center; background: var(--color-primary-soft); color: var(--color-primary-hover); }
.cta-card.primary .cta-icon { background: var(--color-accent-soft); color: var(--color-accent-hover); }
.cta-card svg { width: 24px; height: 24px; }
.cta-card .cta-text { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.cta-card .cta-title { font-weight: 700; font-size: 16px; color: var(--color-heading); }
.cta-card .cta-desc { font-size: 14px; color: var(--color-muted-foreground); line-height: 1.4; }
.cta-card .cta-arrow { margin-left: auto; color: var(--color-muted-foreground); flex: 0 0 auto; }
.cta-card.primary { border-color: var(--color-accent); background: var(--color-muted); }
.cta-card.primary:hover { background: var(--color-accent-soft); }

/* ---------- Lista de chamados ---------- */
.search.well, .searchbar { background: var(--color-background); border: 1px solid var(--color-border); border-radius: var(--radius); padding: var(--space-4) var(--space-5); margin-bottom: var(--space-6); }
#ticketSearchForm { display: flex; flex-wrap: wrap; gap: var(--space-3); align-items: center; }
#ticketSearchForm input[type="text"] { flex: 1 1 240px; max-width: none; width: auto; }
#ticketSearchForm input[type="submit"] { flex: 0 0 auto; }
#ticketSearchForm .pull-right { float: none; display: flex; align-items: center; gap: var(--space-2); margin-left: auto; color: var(--color-muted-foreground); font-weight: 600; font-size: 14px; }
#ticketSearchForm .pull-right select { width: auto; max-width: 280px; }
.search.well > div[style*="margin-top"] { margin-top: var(--space-3) !important; }
.search.well a[href="?clear"] { color: var(--color-muted-foreground) !important; font-weight: 500; }

h1 a .refresh { color: var(--color-muted-foreground); font-size: 16px; vertical-align: middle; }
h1 .states { float: right; }
h1 .states small { font-size: 14px; display: inline-flex; gap: var(--space-2); align-items: center; }
h1 .states i { display: none; }
h1 .states span[style] { display: none; }
.states a.state { display: inline-flex; align-items: center; min-height: 36px; padding: 0 var(--space-4); border-radius: var(--radius-pill); border: 1px solid var(--color-border); color: var(--color-muted-foreground); font-weight: 600; text-decoration: none; }
.states a.state:hover { background: var(--color-muted); margin-bottom: 1px; }
.states a.state.active, .active.state { background: var(--color-primary-soft); color: var(--color-primary-hover); border-color: transparent; }

#ticketTable { width: 100%; border: 1px solid var(--color-border); border-radius: var(--radius); border-collapse: separate; border-spacing: 0; overflow: hidden; background: var(--color-card); margin-top: var(--space-4); }
#ticketTable caption { text-align: left; font-weight: 600; color: var(--color-muted-foreground); font-size: 14px; padding: 0 0 var(--space-3); background: none; caption-side: top; }
#ticketTable th { background: #f8fafc; color: var(--color-muted-foreground); font-size: 13px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; padding: var(--space-3) var(--space-4); border-bottom: 1px solid var(--color-border); text-align: left; }
#ticketTable th a { color: var(--color-muted-foreground); text-decoration: none; display: inline-flex; align-items: center; min-height: 24px; }
#ticketTable th a i { opacity: .6; margin-left: 4px; }
#ticketTable td { padding: var(--space-4); border-bottom: 1px solid var(--color-border); background: var(--color-card); vertical-align: middle; font-size: 15px; }
#ticketTable tr:last-child td { border-bottom: 0; }
#ticketTable tr.alt td { background: var(--color-card); }
#ticketTable tbody tr:hover td { background: var(--color-background); }
#ticketTable td a.Icon { background-image: none; padding-left: 0; font-weight: 700; font-variant-numeric: tabular-nums; }
#ticketTable td .truncate { max-width: none !important; max-height: none !important; white-space: normal; }
#ticketTable td div.link { color: var(--color-foreground); font-weight: 500; }
#ticketTable td.empty-state { padding: var(--space-10) var(--space-6); text-align: center; }
.empty-state .empty-title { font-weight: 700; color: var(--color-heading); font-size: 17px; margin-bottom: var(--space-1); }
.empty-state .empty-desc { color: var(--color-muted-foreground); margin-bottom: var(--space-4); }
.empty-state .empty-icon { width: 48px; height: 48px; color: var(--color-primary); margin: 0 auto var(--space-3); display: block; }

.badge { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: var(--radius-pill); font-size: 13px; font-weight: 700; line-height: 1.4; white-space: nowrap; background: var(--color-muted); color: var(--color-muted-foreground); border: 1px solid transparent; }
.badge::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: currentColor; opacity: .8; }
.badge.state-open { background: var(--color-primary-soft); color: var(--color-primary-hover); }
.badge.state-closed { background: var(--color-muted); color: var(--color-muted-foreground); }
.badge.state-answered { background: var(--color-accent-soft); color: var(--color-accent-hover); }
.badge.state-archived, .badge.state-deleted { background: #f1f5f9; color: #64748b; }

#pagination, div > #pagination { margin: var(--space-4) 0 0; }
#pagination li a, #pagination .active { border-radius: var(--radius-sm); padding: 6px 12px; font-size: 14px; min-height: 36px; display: inline-flex; align-items: center; }
#pagination .active { background: var(--color-primary-soft); color: var(--color-primary-hover); }
#pagination li a:hover { color: var(--color-primary-hover); background: var(--color-muted); }

/* ---------- Visualização do chamado ---------- */
#ticketInfo { width: 100%; border-collapse: separate; border-spacing: 0; }
#ticketInfo h1 { font-size: 24px; display: flex; flex-wrap: wrap; align-items: center; gap: var(--space-2) var(--space-3); margin-bottom: var(--space-4); }
#ticketInfo h1 b { font-weight: 700; }
#ticketInfo h1 small { font-weight: 500; }
#ticketInfo h1 .pull-right { float: none; margin-left: auto; display: flex; gap: var(--space-2); }
#ticketInfo h1 a .refresh { font-size: 16px; }
#ticketInfo > tbody > tr > td { padding: 0; vertical-align: top; }
#ticketInfo > tbody > tr > td[width="50%"] { padding-right: var(--space-3); }
#ticketInfo > tbody > tr > td[width="50%"] + td { padding-right: 0; padding-left: var(--space-3); }
.infoTable { width: 100%; background: var(--color-background); border: 1px solid var(--color-border); border-radius: var(--radius); border-collapse: separate; border-spacing: 0; margin-bottom: var(--space-4); }
.infoTable td.headline, table.custom-data .headline { font-weight: 700; color: var(--color-heading); padding: var(--space-3) var(--space-4) var(--space-2); font-size: 14px; text-transform: uppercase; letter-spacing: .04em; border: 0; background: none; }
.infoTable th { color: var(--color-muted-foreground); font-weight: 600; padding: var(--space-1) var(--space-4); width: 140px; white-space: nowrap; }
.infoTable td { padding: var(--space-1) var(--space-4); }
.infoTable tr:last-child th, .infoTable tr:last-child td { padding-bottom: var(--space-3); }
table.custom-data { width: 100%; border: 1px solid var(--color-border); border-radius: var(--radius); border-collapse: separate; border-spacing: 0; margin-bottom: var(--space-4); }
table.custom-data th { color: var(--color-muted-foreground); font-weight: 600; padding: var(--space-1) var(--space-4); width: 220px; text-align: left; }
table.custom-data td { padding: var(--space-1) var(--space-4); }
#ticketInfo + br { display: none; }

/* Conversa (thread) */
#ticketThread { margin-top: var(--space-6); position: relative; }
#ticketThread::before { display: none; }
.thread-entry { margin: 0 0 var(--space-4); position: relative; z-index: 0; }
.thread-entry::before, .thread-entry::after { display: none; }
.thread-entry.avatar { margin-left: 56px; }
.thread-entry.message.avatar { margin-right: 56px; margin-left: 0; }
.thread-entry > .avatar { margin-left: -56px; width: 40px; }
.thread-entry.message > .avatar { margin-right: -56px; }
.thread-entry .header { border: 1px solid var(--color-border); border-bottom: 0; border-radius: var(--radius) var(--radius) 0 0; background: var(--color-background); padding: var(--space-3) var(--space-4); font-size: 14px; color: var(--color-muted-foreground); display: flex; flex-wrap: wrap; gap: var(--space-2) var(--space-3); align-items: center; }
.thread-entry .header b { color: var(--color-foreground); font-weight: 700; }
.thread-entry .header .title { max-width: none !important; }
.thread-entry .header .pull-right { float: none; margin-left: auto; order: 9; }
.thread-entry.message .header { background: var(--color-primary-soft); border-color: #b9d4ff; }
.thread-entry.message .header::before { content: "Você"; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--color-primary-hover); background: #fff; padding: 2px 8px; border-radius: var(--radius-pill); }
.thread-entry.response .header { background: var(--color-accent-soft); border-color: #c3cde2; }
.thread-entry.response .header::before { content: "Suporte"; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--color-accent-hover); background: #fff; padding: 2px 8px; border-radius: var(--radius-pill); }
.thread-entry.avatar .header:before, .thread-entry.avatar .header:after { position: static; border: 0; }
.thread-entry .thread-body { border: 1px solid var(--color-border); border-radius: 0 0 var(--radius) var(--radius); padding: var(--space-4) var(--space-5); background: var(--color-card); font-size: 16px; line-height: 1.6; }
.thread-entry.message .thread-body { border-color: #b9d4ff; }
.thread-entry.response .thread-body { border-color: #c3cde2; }
.thread-body .attachments { margin-top: var(--space-3); padding-top: var(--space-3); border-top: 1px dashed var(--color-border); display: flex; flex-wrap: wrap; gap: var(--space-2); }
.thread-body .attachment-info { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border: 1px solid var(--color-border); border-radius: var(--radius-pill); background: var(--color-background); font-size: 14px; }
.thread-event { display: flex; align-items: center; gap: var(--space-3); margin: var(--space-3) 0 var(--space-3) 4px; font-size: 14px; color: var(--color-muted-foreground); }
.thread-event .type-icon { width: 28px; height: 28px; border-radius: 50%; background: var(--color-muted); display: inline-flex; align-items: center; justify-content: center; font-size: 13px; }
.thread-event .type-icon::after { display: none; }
.thread-event .description { color: var(--color-muted-foreground); }
.label { display: inline-block; padding: 2px 8px; border-radius: var(--radius-pill); background: var(--color-muted); font-size: 12px; font-weight: 600; }

#reply { margin-top: var(--space-8); padding: var(--space-6); background: var(--color-background); border: 1px solid var(--color-border); border-radius: var(--radius); }
#reply h2 { margin-bottom: var(--space-2); }
#reply > table { width: 100%; }
#reply p em { display: block; margin-bottom: var(--space-3); }
#reply textarea, #reply .redactor-box { width: 100%; max-width: none; background: var(--color-card); }
#reply .warning-banner { margin: var(--space-4) 0 0; }
#reply > p[style*="center"] { margin-top: var(--space-5); }

/* ---------- Base de conhecimento ---------- */
#kb-search { background: var(--color-background); border: 1px solid var(--color-border); border-radius: var(--radius); padding: var(--space-4) var(--space-5); margin-bottom: var(--space-6); }
#kb-search #query { width: 100%; max-width: none; }
#kb > li { border: 1px solid var(--color-border); border-radius: var(--radius); padding: var(--space-4) var(--space-5); margin-bottom: var(--space-3); background: var(--color-card); list-style: none; }
#kb > li h4 { margin: 0 0 var(--space-1); }
.featured-category, #faq ol li { border-radius: var(--radius-sm); }
.article-headline, .article-title { font-weight: 700; }
.article-teaser, #faq .article-meta { color: var(--color-muted-foreground); }

/* ---------- Carregando / overlay ---------- */
#overlay { background: #0b0b17; }
#loading { border: 1px solid var(--color-border); border-radius: var(--radius); box-shadow: 0 20px 60px rgba(15, 23, 42, .25); }
#loading h4 { color: var(--color-heading); }

/* ---------- Responsivo (mobile-first em 3 degraus) ---------- */
@media (max-width: 1024px) {
  #content { margin: var(--space-6) var(--space-4) 0; width: auto; padding: var(--space-8) var(--space-6) var(--space-10); }
  #footer { padding: var(--space-5) var(--space-4) var(--space-6); }
}
@media (max-width: 820px) {
  #header { padding: 0 var(--space-4); position: static; }
  .header-inner { flex-wrap: wrap; gap: var(--space-2) var(--space-4); padding: var(--space-2) 0; min-height: 0; }
  #nav { order: 3; flex-basis: 100%; margin: 0 calc(-1 * var(--space-4)); padding: var(--space-1) var(--space-4) var(--space-2); }
  #nav li a { font-size: 14px; padding: 0 var(--space-3); }
  #user-menu { margin-left: auto; font-size: 13px; }
  #content { margin: var(--space-4) var(--space-3) 0; padding: var(--space-6) var(--space-4) var(--space-8); }
  h1 { font-size: 24px; }
  #landing_page { gap: var(--space-6); }
  #landing_page .sidebar { order: 1; flex-basis: 100%; width: 100%; }
  #landing_page .main-content { order: 2; flex-basis: 100%; }
  #landing_page .main-content h1 { font-size: 26px; }
  input[type="text"], input[type="email"], input[type="password"], input[type="tel"], input[type="number"], select, textarea { max-width: none; }
  #ticketForm input[type="tel"] { width: 100%; max-width: 100%; }
  #ticketForm label:has(input[type="tel"]) { white-space: normal; }
  input[name$="-ext"], input[size="5"] { width: 110px; }
  p.buttons input, #reply > p input, form > p[style*="center"] input { flex: 1 1 100%; }
  p.buttons, form > p[style*="center"], #reply > p[style*="center"] { gap: var(--space-2); }
  #ticketSearchForm .pull-right { margin-left: 0; flex-basis: 100%; }
  #ticketSearchForm .pull-right select { max-width: none; width: 100%; }
  h1 .states { float: none; display: block; margin-top: var(--space-2); }
  /* tabela de chamados vira lista de cards */
  #ticketTable thead { display: none; }
  #ticketTable, #ticketTable tbody, #ticketTable tr, #ticketTable td { display: block; width: 100%; }
  #ticketTable { border: 0; background: none; overflow: visible; }
  #ticketTable caption { display: block; }
  #ticketTable tr { border: 1px solid var(--color-border); border-radius: var(--radius); background: var(--color-card); margin-bottom: var(--space-3); padding: var(--space-3) var(--space-4); }
  #ticketTable td { border: 0; padding: var(--space-1) 0; display: flex; justify-content: space-between; gap: var(--space-3); align-items: center; background: none !important; }
  #ticketTable td::before { content: attr(data-label); font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; color: var(--color-muted-foreground); flex: 0 0 auto; }
  #ticketTable td[data-label="subject"]::before { content: none; }
  #ticketTable td:not([data-label])::before { content: none; }
  #ticketTable td.empty-state { display: block; text-align: center; }
  #ticketTable td.empty-state::before { content: none; }
  #ticketInfo h1 .pull-right { margin-left: 0; flex-basis: 100%; }
  #ticketInfo > tbody > tr { display: block; }
  #ticketInfo > tbody > tr > td { display: block; width: 100% !important; padding: 0 !important; }
  .infoTable th { width: 110px; }
  .thread-entry.avatar, .thread-entry.message.avatar { margin-left: 0; margin-right: 0; }
  .thread-entry > .avatar { display: none; }
  #reply { padding: var(--space-4); }
  table.padded, table.padded tbody, table.padded tr, table.padded td { display: block; width: 100% !important; }
  table.padded td[width="180"] { padding-bottom: 0; }
}
@media (max-width: 420px) {
  #content { margin: var(--space-3) var(--space-2) 0; padding: var(--space-5) var(--space-3) var(--space-6); border-radius: var(--radius-sm); }
  .cta-card { padding: var(--space-4); }
  .cta-card .cta-arrow { display: none; }
}

/* ---------- Ajustes v2.1 ---------- */
.thread-body, .thread-body div, #landing_page .thread-body, .redactor-editor, .redactor-editor * { font-family: var(--font) !important; }
#ticketForm label > span { display: block; margin-bottom: var(--space-1); }
#ticketForm #topicId { width: auto; min-width: 320px; max-width: calc(100% - 40px); display: inline-block; vertical-align: middle; }
#ticketForm #topicId + font.error { vertical-align: middle; }
#reply > div > p { display: flex; flex-wrap: wrap; gap: var(--space-2); align-items: baseline; }
#reply > div > p em { display: inline; margin: 0; }
@media (max-width: 820px) {
  #nav { white-space: normal; flex-wrap: wrap; overflow: visible; gap: var(--space-1); }
  #nav li a { min-height: 40px; }
}
/* osticket.js pinta o botão de envio de vermelho (inline) quando há alterações não salvas; no portal isso só confunde */
input[type="submit"], #clientLogin input[type="submit"], .button { color: #fff !important; }
@media (max-width: 820px) {
  #ticketTable { border: 0 !important; box-shadow: none; }
  #ticketTable caption { border: 0; background: none; padding: 0 0 var(--space-2); }
}

/* =====================================================================
   v3 — Página inicial guiada (index.php)
   ===================================================================== */
#landing_page.home-v3 { display: block; }
.home-v3 .home-hero {
  position: relative; overflow: hidden;
  margin: calc(-1 * var(--space-10)) calc(-1 * var(--space-10)) 0;
  padding: var(--space-12) var(--space-10) var(--space-10);
  border-radius: var(--radius) var(--radius) 0 0;
  background: var(--color-hero);
  color: var(--color-hero-text);
}
.home-v3 .home-eyebrow { margin: 0 0 var(--space-2); font-size: 13px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--color-hero-eyebrow); }
.home-v3 .home-hero h1 { color: var(--color-hero-text); font-size: 36px; margin: 0 0 var(--space-3); }
.home-v3 .home-lead { color: var(--color-hero-text-soft); font-size: 17px; line-height: 1.6; max-width: 58ch; margin: 0 0 var(--space-8); }

.home-v3 .home-actions { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: var(--space-4); }
.home-v3 a.home-action {
  display: flex; align-items: flex-start; gap: var(--space-4);
  margin: 0 !important; padding: var(--space-6);
  border-radius: var(--radius); border: 1px solid var(--color-hero-card-border);
  background: #fff; color: var(--color-foreground);
  text-decoration: none !important; box-shadow: 0 10px 30px var(--shadow-hero);
  transition: transform var(--dur) var(--ease), box-shadow var(--dur) var(--ease), background-color var(--dur) var(--ease);
}
.home-v3 a.home-action:hover { transform: translateY(-2px); box-shadow: 0 16px 40px var(--shadow-hero-hover); color: var(--color-foreground); }
.home-v3 a.home-action:focus-visible { outline: 3px solid var(--color-hero-focus); outline-offset: 3px; }
.home-v3 .home-action-icon {
  flex: 0 0 52px; width: 52px; height: 52px; border-radius: 12px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--color-primary-soft); color: var(--color-primary-hover);
}
.home-v3 .home-action-icon svg { width: 26px; height: 26px; }
.home-v3 .home-action-body { display: flex; flex-direction: column; gap: var(--space-1); min-width: 0; }
.home-v3 .home-action-title { font-size: 19px; font-weight: 700; line-height: 1.3; color: var(--color-heading); }
.home-v3 .home-action-desc { font-size: 15px; line-height: 1.5; color: var(--color-muted-foreground); }
.home-v3 .home-action-cta { margin-top: var(--space-3); font-size: 15px; font-weight: 700; color: var(--color-primary); display: inline-flex; gap: 6px; }
/* ação principal em laranja escuro (texto branco = 5.2:1) */
.home-v3 a.home-action.primary { background: var(--color-primary); }
.home-v3 a.home-action.primary:hover { background: var(--color-primary-hover); }
.home-v3 a.home-action.primary .home-action-icon { background: rgba(255,255,255,.18); color: #fff; }
.home-v3 a.home-action.primary .home-action-title,
.home-v3 a.home-action.primary .home-action-cta { color: #fff; }
.home-v3 a.home-action.primary .home-action-desc { color: var(--color-on-primary-soft); }

.home-v3 .home-steps { display: grid; grid-template-columns: repeat(3, 1fr); gap: var(--space-4); margin: var(--space-8) 0 var(--space-6); }
.home-v3 .home-step { display: flex; gap: var(--space-3); align-items: flex-start; }
.home-v3 .home-step-n { flex: 0 0 32px; width: 32px; height: 32px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; background: var(--color-primary-soft); color: var(--color-primary-hover); font-weight: 700; }
.home-v3 .home-step strong { display: block; color: var(--color-heading); font-size: 15px; }
.home-v3 .home-step span:not(.home-step-n) { display: block; color: var(--color-muted-foreground); font-size: 14px; line-height: 1.5; }

.home-v3 .home-search form { display: flex; gap: var(--space-3); margin: 0 0 var(--space-6); }
.home-v3 .home-search input.search { flex: 1; max-width: none; }

.home-v3 .home-info { display: flex; flex-wrap: wrap; gap: var(--space-6); padding-top: var(--space-6); border-top: 1px solid var(--color-border); }
.home-v3 .home-info .main-content { flex: 1 1 420px; order: 0; }
.home-v3 .home-info .main-content h1 { font-size: 20px; margin-bottom: var(--space-2); }
.home-v3 .home-info .main-content p { font-size: 15px; max-width: 75ch; }
.home-v3 .home-info .sidebar { order: 0; flex: 0 0 300px; width: 300px; float: none; }
.home-v3 .home-info .sidebar:has(.content:empty) { display: none; }

@media (max-width: 1024px) {
  .home-v3 .home-hero { margin: calc(-1 * var(--space-8)) calc(-1 * var(--space-6)) 0; padding: var(--space-10) var(--space-6) var(--space-8); }
}
@media (max-width: 820px) {
  .home-v3 .home-hero { margin: calc(-1 * var(--space-6)) calc(-1 * var(--space-4)) 0; padding: var(--space-8) var(--space-4) var(--space-6); }
  .home-v3 .home-hero h1 { font-size: 28px; }
  .home-v3 .home-lead { font-size: 16px; margin-bottom: var(--space-6); }
  .home-v3 .home-actions { grid-template-columns: 1fr; }
  .home-v3 a.home-action { padding: var(--space-5); }
  .home-v3 .home-steps { grid-template-columns: 1fr; gap: var(--space-3); }
  .home-v3 .home-info .sidebar { flex-basis: 100%; width: 100%; }
}
@media (max-width: 420px) {
  .home-v3 .home-hero { margin: calc(-1 * var(--space-5)) calc(-1 * var(--space-3)) 0; border-radius: var(--radius-sm) var(--radius-sm) 0 0; }
}

/* botões antigos da barra lateral (usados em pages/index.php): espaçamento corrigido */
.front-page-button a.blue.button, .front-page-button a.green.button { display: flex !important; width: 100%; min-height: 48px; padding: var(--space-3) var(--space-5); text-align: center; }

/* logo Softclic no cabeçalho */
#header #logo img { height: 44px; width: auto; max-height: 44px; max-width: none; }
@media (max-width: 820px) { #header #logo img { height: 36px; max-height: 36px; } }

/* Campo AnyDesk/TeamViewer: botões de download embaixo do campo */
#ticketForm .download-assist { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin: 10px 0 0; }
#ticketForm .download-assist-texto { flex-basis: 100%; color: var(--color-muted-foreground); font-size: 13px; }
#ticketForm .btn-download {
  display: inline-flex; align-items: center; gap: 8px; height: 40px; padding: 0 14px;
  border: 1px solid var(--color-border-strong); border-radius: var(--radius-sm); background: var(--color-card);
  color: var(--color-heading); font: 600 13px/1 var(--font); text-decoration: none; box-shadow: var(--shadow-sm);
  transition: border-color var(--dur) var(--ease), background-color var(--dur) var(--ease), transform var(--dur) var(--ease);
}
#ticketForm .btn-download:hover { border-color: var(--color-primary); background: var(--color-primary-soft); text-decoration: none; transform: translateY(-1px); }
#ticketForm .btn-download:focus-visible { outline: 2px solid var(--color-ring); outline-offset: 2px; }
#ticketForm .btn-anydesk svg { color: #ef443b; }
#ticketForm .btn-teamviewer svg { color: #0e8ee9; }
@media (max-width: 768px) {
  #ticketForm .btn-download { flex: 1 1 100%; justify-content: center; height: var(--control-h); }
}

/* Validação dos campos no navegador (open.inc.php) */
#ticketForm .campo-invalido input, #ticketForm .campo-invalido select, #ticketForm .campo-invalido textarea,
#ticketForm .campo-invalido .redactor-box { border-color: var(--color-destructive) !important; }
#ticketForm .campo-invalido input:focus { box-shadow: 0 0 0 3px var(--color-destructive-soft) !important; }

/* Chamado criado: número em destaque (open.php) */
.chamado-criado { max-width: 640px; margin: var(--space-6) auto; padding: var(--space-6); background: var(--color-card);
  border: 1px solid var(--color-border); border-radius: var(--radius); box-shadow: var(--shadow); text-align: center; }
.chamado-criado .cc-icone { display: inline-flex; align-items: center; justify-content: center; width: 56px; height: 56px;
  border-radius: 50%; background: var(--color-success-soft); color: var(--color-success); }
.chamado-criado h1 { margin: var(--space-3) 0 var(--space-2); }
.chamado-criado .cc-numero { display: inline-flex; flex-direction: column; gap: 4px; margin: var(--space-3) 0; padding: 14px 28px;
  border: 2px dashed var(--color-primary); border-radius: var(--radius); background: var(--color-primary-soft); }
.chamado-criado .cc-numero span { color: var(--color-muted-foreground); font-size: 13px; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; }
.chamado-criado .cc-numero strong { color: var(--color-heading); font-size: 34px; letter-spacing: .04em; font-variant-numeric: tabular-nums; }
.chamado-criado .cc-copiar, .chamado-criado .cc-copiar:hover { min-height: 0; margin: 4px auto 0; padding: 2px 6px; border: 0; background: none; box-shadow: none;
  color: var(--color-primary); font: 600 13px var(--font); cursor: pointer; }
.chamado-criado .cc-copiar:hover { text-decoration: underline; color: var(--color-primary-hover); }
.chamado-criado .cc-acoes .green.button { color: var(--color-primary-hover) !important; }
.chamado-criado .cc-texto { color: var(--color-muted-foreground); text-align: left; margin: var(--space-4) 0; }
.chamado-criado .cc-texto > :first-child { margin-top: 0; }
/* Textos das páginas (Admin > Páginas) às vezes vêm dentro de <pre>: quebra a
   linha dentro da caixa e usa a fonte do portal em vez da de máquina de escrever */
#content pre { white-space: pre-wrap; overflow-wrap: anywhere; max-width: 100%; margin: 0 0 var(--space-3);
  font: inherit; color: inherit; background: none; border: 0; padding: 0; }
.chamado-criado .cc-acoes { display: flex; flex-wrap: wrap; justify-content: center; gap: var(--space-3); margin-top: var(--space-4); }

/* Aviso de descrição curta (open.inc.php) */
.aviso-descricao { margin: 0 0 10px; padding: 12px 14px; border: 1px solid #f5c26b; border-left: 4px solid #d97706; border-radius: 8px; background: #fff8eb; color: #7a4100; font-size: 14px; line-height: 1.45; }

/* Menu sanduíche no celular (só os tópicos do menu principal) */
#nav-toggle { display: none; }
@media (max-width: 820px) {
  #nav-toggle {
    display: inline-flex; flex-direction: column; justify-content: center; gap: 5px; order: 2;
    width: 44px; height: 44px; padding: 0 11px; margin-left: var(--space-2);
    border: 1px solid var(--color-border, #dbe3f0); border-radius: 10px; background: #fff; cursor: pointer;
  }
  #nav-toggle span { display: block; height: 2px; border-radius: 2px; background: var(--color-heading, #011d50); transition: transform .2s, opacity .2s; }
  .menu-aberto #nav-toggle span:nth-child(1) { transform: translateY(7px) rotate(45deg); }
  .menu-aberto #nav-toggle span:nth-child(2) { opacity: 0; }
  .menu-aberto #nav-toggle span:nth-child(3) { transform: translateY(-7px) rotate(-45deg); }
  #nav-toggle:focus-visible { outline: 3px solid var(--color-ring, #0a6cfa); outline-offset: 2px; }
  #user-menu { order: 1; }
  #nav { display: none !important; }
  .menu-aberto #nav {
    display: flex !important; flex-direction: column; gap: 2px; order: 3; flex-basis: 100%;
    margin: 0; padding: var(--space-2) 0 var(--space-3); border-top: 1px solid var(--color-border, #e5eaf3);
  }
  .menu-aberto #nav li a { display: flex; align-items: center; min-height: 48px; font-size: 16px; padding: 0 var(--space-3); border-radius: 8px; }
}
@media (max-width: 820px) {
  .header-inner { flex-wrap: wrap; align-items: center; column-gap: 8px; }
  #header #logo img { height: 30px; max-height: 30px; width: auto; }
  #nav-toggle { align-items: stretch; flex-shrink: 0; }
  #nav-toggle span { width: 20px; }
  #user-menu { flex: 1 1 0; min-width: 0; margin-left: 0; text-align: right; justify-content: flex-end; font-size: 12px; line-height: 1.5; }
  #user-menu p { white-space: normal; }
}